Civil, commercial and community mediation
I help people, businesses, organisations and communities work through disputes with structure, fairness and care. Based in Norfolk and available to travel across the UK or host mediations online.
Mediation gives people a confidential process for exploring disagreement, testing options and finding workable outcomes. My role is not to take sides or give legal advice, but to create the conditions for a clearer, more constructive conversation.
Contract, project, neighbour, charity, voluntary-sector, local community and business disputes where the parties want a constructive way forward.
Services
A structured, impartial process for resolving disagreements between individuals, businesses, partners, suppliers, clients, neighbours or others.
Support for community groups, charities, neighbours and local projects where disagreement is affecting trust, decisions or progress.
Neutral meeting design and facilitation for groups that need to make decisions, think creatively, review projects or work better together.
Approach
Each participent has space to explain what has happened, what matters, and what would make the process useful.
The mediation is held within clear ground rules, confidentiality and a steady process that keeps the discussion purposeful.
I help participants confidentially clarify interests, reality-test possibilities and identify outcomes they can live with.
Where agreement is reached, the focus turns to clear actions, responsibilities and wording that everyone understands.
About Robert
My background combines technology, operations, facilitation and conflict-resolution training. I spent a decade working in I.T, developing practical experience in client communication, complex problem solving, project management and systems thinking.
I have also worked in operational and organisational development roles, supporting teams, volunteers and local organisations with planning, governance, recruitment, onboarding, meetings and difficult conversations. That mix shapes my mediation practice: I bring careful listening, clear process, calm presence and an ability to understand both human and practical complexity.
Process
We discuss the nature of the dispute, who is involved, any conflicts of interest and whether mediation is suitable.
Each party confirms the process, confidentiality, without-prejudice basis, fees, format, authority to settle and the Agreement to Mediate.
The session may include joint meetings and private conversations. I remain neutral and do not decide the outcome or give legal advice.
Any settlement is for the parties to decide. Where appropriate, legal advice can be taken before terms are signed.
Contact
If you are considering mediation, send a brief outline of the situation and who is involved. I will respond to discuss suitability, availability, venue or Zoom options, and next steps.
Reach out via the form or via email on robert@robertshippey.net