RS Robert Shippey Mediation

Robert Shippey Mediation

Policies and Procedures


Code of Conduct

I follow the European Code of Conduct for Mediators, this is a voluntary set of principles for mediation.


Complaints

In the first instance, please do speak to me about any questions or concerns. If you wish to raise a complaint, please do so in writing via email to robert@robertshippey.net including as much detail as possible so I can understand the issue and try to help.

  1. I will respond to acknowledge your complaint within 7 working days so you know it has been received.
  2. I will investigate the complaint fully and provide you with a full written response within 28 working days. If I'm unable to respond in that time, I will explain the delay and provide an updated timeframe.
  3. As I am self-employed, where appropriate I will anonymise the complaint and my response to have it looked over by an independent third party. This may be an independent mediator or other professional with no connection to the issue. I will include a statement from an independent third party to you.
  4. After my response, you may, in certain circumstances, refer the matter to the Civil Mediation Council. Such referrals are considered having regard to whether the matters raised could amount to Serious Professional Misconduct and could thereby meet the requisite high threshold of seriousness. Please note that, as a CMC referral relates only to matters which could give rise to Serious Professional Misconduct, this is not a route to compensation, redress, or resolution, and cannot be used to appeal, change, or otherwise alter or overrule the outcome of a CHP. Further information is available at www.civilmediation.org/concerns

Data Protection

The mediation process is confidential and as such I will not keep notes or records of the contents of any mediation. After a mediation, I will destroy and bundles or paperwork you provide. I will only keep records per obligations for accounting and business records. Please reach out via email on robert@robertshippey.net with any questions or requests relating to your data.